Shipping Policy

At Zalessi, we are committed to ensuring that your orders are processed and delivered efficiently. Please read the details of our Shipping Policy below to understand how we handle shipping, delivery times, and associated procedures.

Order Processing

Order Confirmation:
Once your order is placed, you will receive a confirmation email with your order details.
If you do not receive this email, please check your spam folder or contact us at contact@zalessi.com.

Processing Time:
Orders are typically processed within 24 hours (excluding weekends and holidays).
During high-demand periods or for custom products, processing times may be extended. We will notify you of any delays.

Shipping Methods and Delivery Times

Domestic Shipping:

  • Estimated delivery time: 2 to 3 business days after order processing.

International Shipping:

  • Estimated delivery time: 4 to 7 business days after processing.

  • Shipping costs and delivery times vary depending on the destination. Additional customs duties or taxes may apply.

Expedited Shipping:

  • We offer expedited shipping for an additional fee.

  • Delivery time: 1 to 2 business days.

  • Please select this option at checkout for faster service.

Shipping Rates

Standard Shipping:

  • Flat rate or calculated at checkout based on weight and destination.

Free Shipping:

  • Available on orders over £30.00 within eligible regions.

International Shipping Costs:

  • Automatically calculated at checkout based on your location and package weight.

Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • Use the tracking number to monitor your package on the carrier’s website.

  • If you do not receive your tracking number or need assistance, contact us at contact@zalessi.com.

Shipping Restrictions

PO Boxes:
We cannot ship to PO Boxes with certain carriers. Please provide a physical address at checkout.

Restricted Areas:
Some locations may not be eligible for delivery. If your location is restricted, we will notify you at checkout or via email.

Customs, Duties & Taxes (International Orders)

Customs and Import Fees:
Orders shipped outside of the United States or United Kingdom may be subject to import duties, VAT, or taxes, which are the customer’s responsibility.

Customs Delays:
International shipments may experience customs delays. Zalessi is not responsible for such delays.

Lost or Damaged Shipments

Lost Packages:
If your package is lost in transit, contact us at contact@zalessi.com. We’ll help file a claim and arrange a resolution.

Damaged Packages:
If your order arrives damaged, email us within 90 days of delivery with photos of the damage. We will arrange a refund or replacement.

Delivery Issues

Incorrect Address:

Please double-check your shipping address at checkout. Zalessi is not responsible for deliveries to incorrect addresses provided by customers.

If you spot an error, contact us immediately at contact@zalessi.com before your order ships.

Missed Deliveries:
If a delivery attempt fails, the carrier may leave a notice or attempt redelivery. Follow their instructions or contact us if you need help.

Changes to Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our services or operations. Please review this page from time to time for updates.

Contact Us

For any shipping-related questions, please reach out to us at: contact@zalessi.com