Refund & Returns Policy

At Zalessi, we strive to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, our Refund Policy is here to assist you. Please read the guidelines below carefully.

Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Damaged or Defective Products:
If you receive a damaged or defective item, you may request a refund. Visual proof such as photos or videos must be provided for verification.

2. Incorrect Products:
If the item you receive is different from what you ordered, you are eligible for a refund after confirmation.

3. Non-Delivery:
If your order does not arrive within the estimated delivery timeframe and cannot be traced, you may request a refund.

4. Change of Mind:
Refunds due to a change of mind are considered on a case-by-case basis and may be subject to restocking or processing fees.

Non-Refundable Items

The following items are not eligible for refunds:

  • Products marked as “Final Sale” or “Non-Returnable”

  • Gift cards or promotional giveaways

  • Digital items once accessed or downloaded

How to Request a Refund

Contact Us:
Send an email to support@zalessi.com with the subject line "Refund Request" and include the following:

  • Your full name and order number

  • Reason for your refund request

  • Supporting documentation (e.g., photos, order confirmation)

Timeframe:
Refund requests must be submitted within 90 days of receiving your order.

Verification:
Once we receive your request, we will review it and notify you of the approval or rejection within 24–48 hours.

Refund Process

Approved Refunds:
If approved, your refund will be processed back to your original payment method.
Please allow 3–4 business days for the amount to reflect in your account (depending on your payment provider).

Partial Refunds:
Partial refunds may be issued in the following cases:

  • Items returned in used or damaged condition beyond the reported issue

  • Missing original tags or packaging

Shipping Costs:
Refunds for shipping charges are only applicable if the error is on our part (e.g., damaged or incorrect item).
For refunds requested due to change of mind, return shipping costs are the customer's responsibility.

Exchanges

If you would prefer to exchange an eligible product rather than request a refund, please contact us at contact@zalessi.com and our team will assist you.

Cancellations

If you'd like to cancel your order before it has been shipped, please email us at contact@zalessi.com immediately.
Orders canceled before dispatch will be refunded in full.

Late or Missing Refunds

If you haven’t received your refund within the stated period:

  • Double-check with your bank or payment provider

  • Contact us at contact@zalessi.com for further support

Thank you for shopping at Zalessi. Your trust means everything to us, and we are committed to ensuring a smooth and transparent experience. For any additional questions about this policy, don’t hesitate to reach out.